Privacy policy

Privacy Policy

Tawasul Logistics Platform

Last Updated: 4/16/2026

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1. Introduction

Tawasul Logistics (“we”, “our”, or “us”) operates a digital logistics marketplace and fleet management platform that connects customers with transport service providers and enables real-time tracking and logistics management.

We are committed to protecting your personal data and ensuring transparency in how we collect, use, and share your information in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).

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2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information
• Full name
• Email address
• Phone number
• National ID / Company registration details (for transporters)

2.2 Account & Transaction Information
• Booking details (pickup/drop-off locations, dates, service type)
• Payment transaction details
• Order history

2.3 Location & Tracking Data
• Real-time GPS location of vehicles
• Trip history, routes, and timestamps
• Vehicle operational status

2.4 Transporter & Operational Data

For registered transport service providers:
• Company information and licenses
• Vehicle details (type, capacity, registration)
• Driver information

2.5 Technical & Usage Data
• IP address
• Device type and browser
• Cookies and usage behavior

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3. How We Use Your Information

We use the collected data to:
• Provide and manage logistics and transportation services
• Match customers with transporters
• Enable real-time tracking and route monitoring
• Process bookings and payments
• Improve platform performance and user experience
• Provide customer support
• Send service-related notifications and updates
• Comply with regulatory and legal obligations

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4. Sharing of Information

We do not sell your personal data. However, we may share your data with:

4.1 Service Providers
• Payment gateway providers
• Cloud hosting providers (e.g., Oracle Cloud)
• SMS / WhatsApp notification providers

4.2 Transport Service Providers

Relevant booking details are shared with transporters to fulfill services.

4.3 Government Authorities

We may share data with relevant authorities such as the Transport General Authority (TGA) and other regulatory bodies where required for compliance.

4.4 Legal Requirements

We may disclose information if required by law or to protect rights, safety, and security.

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5. Data Retention

We retain personal and operational data only for as long as necessary to:
• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

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6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:
• Secure servers and encryption (SSL)
• Access control and authentication mechanisms
• Restricted access to sensitive data

Payment data is processed securely by certified third-party providers. We do not store full card details on our systems.

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7. Cookies & Tracking Technologies

We use cookies and similar technologies to:
• Improve website functionality
• Remember user preferences
• Analyze website traffic and usage
• Enhance marketing and advertising effectiveness

Users can control cookie preferences through browser settings.

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8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage users to review their policies.

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9. Regulatory Compliance

We comply with applicable regulations in the Kingdom of Saudi Arabia, including:
• Personal Data Protection Law (PDPL)
• Transport General Authority (TGA) requirements
• Communications, Space & Technology Commission (CST) regulations

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10. Your Rights

In accordance with applicable laws, you have the right to:
• Access your personal data
• Request correction or updates
• Request deletion of your data (where legally permissible)
• Withdraw consent for certain processing activities

Requests can be submitted through our contact channels below.

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11. Your Consent

By using our platform, you agree to the terms of this Privacy Policy.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Tawasul Logistics
Email: admin@tawasul.sa
Phone: 920001785